Informativa sulle spedizioni

Shipping and payment policy

Shipping policy:

How long does delivery take?

Our dispatch times are usually 4-11 working days, which are made up of two sections as

follows:

1) Processing time: 1-3 working days processing time (order confirmation, customisation,

quality inspection, packing)

2) Delivery time: 3-8 days delivery time (this is affected by the place of delivery, the time

includes the period from our international shipping house to your door)

You can track your order yourself at any time via our page: "Order Tracking" (at the top of the

header menu) and contact us at any time if you have any questions.

T erms of payment:

We offer the following payment options:

- VISA

- Mastercard

- etc.

Return Policy

Return of goods:If you are not satisfied with your purchase, you may return the purchased items in their

original condition within 30 days of delivery (please include tracking number). Upon receipt

of the goods, the purchase price will be refunded. All returns must be registered via our

customer service.

I have received a faulty item:

If you have received a faulty item, please contact our support team immediately with the

following information:

Your order number

Which item is damaged

A description

Photographic evidence

If your parcel has been damaged on delivery, please take a photo and send it directly to our

customer service team. All claims for damaged parcels must be made within 7 days of the

delivery date. We cannot issue a refund, credit note or replacement without proof of damage

from a member of our support team.

I have received the wrong item:

In the unlikely event that you have received the wrong item, please contact our support team

immediately and provide us with the following information:

Your order number

The name of the item you did not receive

The name of the item you did receive

A photo of the item you received

Exchange:

Unfortunately, you cannot exchange items with us. If you wish to do so, we recommend that

you return the product to us and then order the correct product from us.

For faulty products:

If the product is faulty, has been damaged in transit or is otherwise defective, there is no

return charge.

If I want to return the item(s):

If the customer has purchased the wrong product, does not fit or no longer wants it, the

customer is responsible for the actual cost of return shipping and the return receipt.

Return address

HERE should be the address of the supplierPlease don’t hesitate to always reach out to our customer support as well: YOUR

CUSTOMER MAIL SHOULD BE HERE

Cancellation policy

If you wish to cancel your order, you must notify us within 24 hours, after which we reserve

the right to refuse cancellation if your order is already being processed.

In this case, kindly wait upon the receipt of the order, thank you for your understanding.

Please don’t hesitate to always reach out to our customer support as well: YOUR

CUSTOMER MAIL SHOULD BE HERE